SCANPAN guarantees the quality of its products to be free from material and manufacturing defects for the lifetime of the product. But to me, if a product has such a warranty and the company demonstrates that it will stand by the warranty, it's an indication that the company at least anticipates the product truly lasting a lifetime. Rust and discoloration stemming from inadequate after care. Performance & security by Cloudflare, Please complete the security check to access. AMT Warranty deals with every single management of Protect-it plans. SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty. We bought into it and replaced most of our family cookware with Scanpans, I think around 2001. The pans come with a lifetime warranty. scanpan published warranty. For the best experience on our site, be sure to turn on Javascript in your browser. Do you have a few more concerns about Scanpan products? It is recommended to store GLOBAL knives either in a GLOBAL Knife Block or on our Magnetic Knife Rack. They have served us well, but we've had to replace about half because the non-stick layer started wearing out. For all approved claims, please allow up to 6 weeks from the time we receive your package for your replacement to ship. For my needs, often having to quickly whip up something, and not being able to be fastidious about rust-prevention after the cleanup, I have to have at least a decent skillet that isn't cast iron, and it winds up doing a lot of work. If the product has a defect within the warranty period stated on or in its packaging which is not caused by misuse or abuse, we will repair the product. Please email our Consumer Services, or you may call them, to arrange the warranty claim. place of purchase as per their refund policy. For the best experience on our site, be sure to turn on Javascript in your browser. So there you have it. In cases where a suitable replacement product is no longer available, the original retailer may refund you. We require original proof of purchase from the retailer the product was purchased at in order to process warranty claims. Obviously cast iron is buy-it-for-life, and I have nothing against cast iron (I own and use cast iron as well)-- but frankly, it's just not for everything or everyone. I'm also aware that warranties come and go and are only as good as the company's continued willingness to honor them. The acid and/or fat and moisture of food residue can cause rust and discoloration to the knife. Does it include exchanges or accidents? The harsh environment during the wash cycle will harm the knife and in turn, cause corrosion. For the best experience on our site, be sure to turn on Javascript in your browser. It sounds just like every other nonstick pan out there, doesn't it? (I won't get into the debate about whether a lifetime warranty makes something BIFL - I don't think a warranty converts an unreliable product into BIFL.). Sign up to receive the latest news and special offers from GLOBAL: Damage caused from misuse, improper use or accident: Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc. There is a limited lifetime warranty on most Scanpan appliances but you should always check with them as to what the limitations are. Best of both world? We replaced one a few weeks ago. But for my uses it is excellent. For 2 years Christmas looked like it was sponsored by Scanpan.. After use, wash immediately in warm soapy water and dry thoroughly. However, here is where the "is it buy it for life?" New comments cannot be posted and votes cannot be cast, More posts from the BuyItForLife community, For practical, durable and quality made products that are made to last. This means that as far as you use to purchase any of the two sets, you are guaranteed their perfect condition as long as they are in your possession. I'm (also) an ex-commercial cook, so I'm used to wielding heavy cookware. Please email our Consumer Services at scanpanwarranty@scanpan.com or you may call them toll-free at 1-877-772-5467; SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty. The most important thing before buying a Scanpan product is to check how long the warranty covers them. SCANPAN is not responsible for lost items sent without an approved RMA. Always store GLOBAL knives in a dry atmosphere. Please do not leave food residue on the knife. The warranty does not cover stains, fading or internal or external scratches, such as marks from sharp objects or use of electric appliances. SCANPAN. Ovenproof up to 260° C, including the lid and handle. Product Warranty. The following policies apply to all returns: Full refunds only apply to purchases made directly from globalcutleryusa.com and not our retail partners. How to file a Scanpan Warranty Claim in the USA: All Scanpan warranty claims are handled directly through Scanpan. Please retain and refer to it before attempting to return the item. • For all other countries please click here. The warranty does not cover overheating in any way. scanpan usa, guarantees the quality of the product to be free from material and manufacturing defects for the lifetime of the pan by the original purchaser in the usa, with proof of receipt. Without wanting to get into a meta-debate about the sub (again), I thought I'd at least make an attempt at reviewing a product which might be buy-it-for-life. If you have an inquiry on the status of your claim, please email scanpanwarranty@scanpan.com and provide your full name and assigned RA number for reference. Well IF my experience was an aberration- and apparently, it wasn't- then they're different because of the way they are made non-stick.