The main thing do to is watch the spot! The company's products are high end. Eric Pau speaks to CTV about his Dutch oven. Chowhound Christmas Gift Guide 2020: The Best Gourmet Food & Drink Gifts, Best Gifts For Fans of 'The Great British Baking Show', The Best Boozy Advent Calendars to Drink Away 2020. Lifetime warranty so long as the piece was not misused. For more about the Le Creuset warranty policy you can check out their site. This comes repacked back in the original box.

Eligible warranty claims will be ones where the item was defective or the enamel chipped during normal wear and tear. It now has a hairline crack in the glaze. I've had friends who have gotten no cost replacements from them for dutch ovens they didn't even purchase new. For $3 I just couldn't pass it up, especially since it matches my vintage Descoware. April 28, 2014 5:39 AM Subscribe. "I used it a few times before. Here’s what happened after I mailed in my chipped Le Creuset. See the seller’s listing for full details and description of, Le Creuset Casserole Dish Indiana Collectible Cast Iron Cookware, Le Creuset Collectible Cast Iron Cookware, Le Creuset Dutch Oven Lid In Collectible Cast Iron Cookware, Le Creuset Terrine In Collectible Cast Iron Cookware. As long as the enamel isn't chipping off into your food, it's really no big deal. Join 6,453 readers in helping fund MetaFilter. Send your pics, recipes, performance ideas for the. You may unsubscribe at any time. Lifetime warranty so long as the item was not abused and was non-used in a commercial setting or heated excessively. But Pau said he knew enough not to use the pot on a high heat. Enameled Cast Iron Dutch Oven, Le Creuset Signature Enameled Cast-Iron 3-1/2-Quart Round Dutch Oven (Volcanic), LE CREUSET Beige Footed Cast Iron Trivet Warming Hot Plate Candle, Le Creuset Disney Mickey Mouse Round Dutch Oven, An item that has been used previously. The area with the chip could continue to chip, which means small, sharp pieces of enamel can get in your food. It appears that there may be a teeny hairline fracture in the actual cast iron on the inside of the pan as well. And though the managing director of Le Creuset Canada told us the branding issue could be related to a counterfeit product, he said it had no further comment on the story, leaving it a mystery whether the pot was actually authentic or not. Minimum monthly payments are required. You should work with your dutch oven, pan, or pot’s manufacturer in order to find out what to do with your enamel cookware. But as a roasting dish with a limited amount of basting liquid? Cook them on medium high heat, flipping them every 2-3 minutes until cooked through, this should only take a few minutes. Something went wrong. If not, I'd continue to use it but probably not in applications where it's filled with lots of liquid. Let cool before cleaning. Did you chip the enamel on your Le Creuset dutch oven? Please enter a number less than or equal to 1. "I have been a Le Creuset fan for quite a few years, actually ever since the movie Julie and Julia, with Meryl Streep, and of course Julia Child made Le Creuset famous in North America a few decades ago," Pau told CTV News Vancouver. This is not a method I’d suggest entertaining. Proof-of-purchase required. I was an idiot and added liquid that wasn't warm enough to my Le Creuset stoneware roasting dish. That’s right: it’s a full replacement because enamel cannot be repaired. Associate News Producer, McLaughlin On Your Side. Over time, however, enamel Le Creuset cookware can become dirty or stained. Don’t use metal utensils. Get the item you ordered or get your money back. So if the chip was not your fault, they will replace the piece with a new one. This is a CRACKED Le Creuset Vintage marigold #18 pot with lid Made in the 70s in France Still has the leather hanging straps in handles Has a large crack around handle, but the Lid is in great condition Measures~ diameter 7 (excluding handle), height 4 1/4 ~ Great piece for display or repurpose Eligible warranty claims will be ones where the item was defective or the enamel chipped during normal wear and tear. Note that Le Creuset utensils carry a lifetime warranty -. Long story short: Le Creuset USA has a limited lifetime warranty on their enamel. Avoid using high or maximum heat settings. 19 Great Thanksgiving Desserts That Aren't Pie, How to Bake Three Amazing Pies in One Morning, How to Make Thanksgiving for One (or Two), December 2020 Cookbook of the Month: FOOD52 WEBSITE. - eBay Money Back Guarantee - opens in new window or tab, This amount includes applicable customs duties, taxes, brokerage and other fees. Non-commercial use only. Ross McLaughlin Long story short: Le Creuset USA has a limited lifetime warranty on their enamel. Vintage Le Creuset Yellow/Orange "E" Enameled Cast Iron 4.5 Qt Dutch Oven France, New In Box Le Crueset Flint Oyster 5.5 Quart Signature Round Dutch Oven, Flame Le Creuset France Cast Iron Enamel Skillet Pan 12” Double Pour Spouts, Le Creuset Cast Iron Round Casserole Oven Marble Color 4.5qt Cracked Damaged, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It now has a hairline crack in the glaze. Thank goodness.". 30 year guarantee for “domestic” (non-professional) users, starting from the purchase date. Lifetime warranty for non-professional users as long as the cookware was not misused (overheated, etc.). amid COVID-19 pandemic, health officials say, East Van elementary school put on lockdown after man walks into classroom, Property tax of 5% proposed as part of City of Vancouver budget, Vancouver-developed COVID-19 treatment approved for use, Breathing new life into B.C. "My pot doesn't even say 'Le Creuset'," Pau said, though it came from an authorized dealer, Ming Wo, in Vancouver. In an email, a representative named Amanda told him: "Our quality assessment team has taken a look at the photos provided and have confirmed your item (sic) not be under warranty. That's when he contacted McLaughlin On Your Side. This is your call. They are generally aimed at fixing enamel cook tops and iron stoves, not cookware. I called Le Creuset, and they said to send it in, but the thought of sending it in during prime braising season makes me sad. "But I was looking on Reddit, Facebook and social media and I realized there are actually other Le Creuset customers who have had the same experience, where they used the pot carefully but their warranty claim was unfortunately rejected.". Sign up to discover your next favorite restaurant, recipe, or cookbook in the largest community of knowledgeable food enthusiasts. These may or may not be worth following for you, as they will make your enamel last longer, but they will also make using enamel products more of a burden. If you want to get the maximum life out of your enamel dutch oven, pots, and pans there are some pretty simple rules to follow. by Caitlin M. O'Shaughnessy | When the usual pie lineup feels boring and uninspired for your dessert repertoire, you've got to make... by Jordana Cohen | Thanksgiving is prime time for pies, but it's hard to choose—and not just between pumpkin and pecan... by Kristin Donnelly | The best way to cook a stress-free dinner is to think ahead, which is why we've created this comprehensive... by Amanda Balagur | Thanksgiving for one (or two) can be just as festive as any big to-do. "It's very disappointing," Pau said. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. It appears that there may be a teeny hairline fracture in the actual cast iron on the inside of the pan as well. It's in generally good condition except it has a crack in the enamel near the handle, on both the inside and outside of the pan. Here’s what to do and what worked for me. I can't really afford to replace it. Seller assumes all responsibility for this listing. In the same email, the company offered him a 50 per cent discount on a new Dutch oven, which would mean Pau would have to pay another $250 to get a replacement. The PayPal Credit account is issued by Synchrony Bank. "You can see a string of spider-web cracks and hairline cracks along the bottom of the pot," Pau said, showing the damaged item to McLaughlin On Your Side. Eric Pau calls himself a "pretty big" Le Creuset fan. The casserole oven is New and was damaged during shipping. Enamel is tough but, at the end of the day, it’s a glass-like material that can chip. Share on Facebook - opens in a new window or tab, Share on Twitter - opens in a new window or tab, Share on Pinterest - opens in a new window or tab. We reached out to the company, and were told by an executive that if Pau explained to the representative that he was unhappy with the resolution offered, he could ship them the pot for further inspection.