Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. To be a better husband, a better neighbor, etc. If I’m traveling out of the country for work, I study my file of cultural do’s and don’ts on the place I’m visiting in order to be respectful and not offend people. Notify me of follow-up comments by email. When does customer satisfaction lead to the elusive quality of customer LOYALTY? Horst Schulze generally travels from Atlanta, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. (check all that apply). I was very conscious of creating consistency, so you knew that you were in a Ritz no matter what city you were in. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Measuring results is the foundation for creating a process of continuous improvement that will lead to world-class customer loyalty. Karina Antenucci AAE is a talent booking agency for paid events only. The need to truly understand the needs of your customers versus understanding your perceptions of their needs is vital. Please provide the email address you used to create for your account. The live and virtual event speaking fees listed on this website are intended to serve as a guideline only. This conversation will review the necessity of and process for defining, communicating, implementing, measuring, and continuously improving quality as specific to your mission and to the needs of your customer. The German-born luxury hotelier who made a name for himself as the CEO and brains behind the Ritz-Carlton chain is now the chairman of the Buckhead-based WP Hospitality Group, formerly the Capella Hotel Group, which he started the day after he retired from Ritz-Carlton in 2001. Be five minutes early, stay five minutes late. Schulze then shows the true value in utilizing, building, and maintaining all of their assets – tangible and non-tangible. Craziest travel story: My wife and I were flying to New Orleans and the flight attendant came over the loudspeaker and said, “Welcome to our flight to Minneapolis. Audiences learn how to identify the key requirements of employees, customers, and management/ownership. It was under his leadership that The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Awardtwice- making it the first and only hotel company to ever win even one. In some cases, the actual quote may be above or below the stated range. Leadership motto: Give people a purpose, not a job. Founder of The Culture Works & Bestselling Author of "The... Top Digital Transformation Expert, Futurist & Bestselling... Former Olympic Speed Skier, Leadership & Sales Expert,... "Shark Tank" Investor; Founder & CEO of FUBU; Presidential... Co-founding Executive of Netflix & President of RedBox. I spent a lot of time there opening hotels. Contact a speaker booking agent to check availability on Horst Schulze and other top speakers and celebrities. Horst Schulze, chairman emeritus of Capella Hotel Group, is a legend and leader in the service world. New Year’s resolution: I’m always resolving to improve myself. During normal business hours, we respond to most inquiries within 4 hours. Horst Schulze was born in German on April 26, 1921. President of Customer Bliss & Author of "Chief Customer... Thought-Leader in Communication & Customer Service. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding … Last book I read: Martin Luther, by Eric Metaxas. Similar motivational celebrity speakers are Robert Spector, Doug Lipp, Eduardo Briceño, Dennis Snow and Josh Linkner. To improve myself as a human being. These keynote speakers are experts and... Horst Schulze is a keynote speaker and industry expert who speaks on a wide range of topics . He recently completed his seminal book on creating excellence, called Excellence Wins. Advertising Requests, Simply Buckhead Guilty pleasure: Ice cream and doughnuts. Creating a high-performance environment through leadership systems and processes where passionate employees take ownership of their work. For more information on how we work and what makes us unique, please read the AAE Advantage. It could be Chinese one day and German or Italian the next. At 78, Horst Schulze shows no signs of slowing down. Our Mission A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Gauge interest and check availability for speaking engagements, appearances or corporate events, Provide you with the speaking fee to book Horst Schulze or other celebrity appearance fees, Give you personal recommendations for the best keynote speakers or celebrities, Assist you with any questions you have throughout the talent booking process, Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way", Former Head of Training at Walt Disney University & Bestselling Author; International Keynote Speaker, Growth Mindset and Improvement Expert; Co-Founder & CEO of Mindset Works, Customer Service Expert, Formerly with the Disney Institute, Business Author, Five-Time Tech Entrepreneur; Hyper-Growth CEO; NY Times Bestselling Author; Venture Capitalist; Professional Jazz Guitarist & Host of the Creative Troublemakers Podcast, Founder, Chairman & Principal Analyst at Constellation Research; Author of "Disrupting Digital Business", Former Senior-Level Manager at Southwest Airlines & Founder of Culturetopia, Founder of The Culture Works & Bestselling Author of "The Best Team Wins", Top Digital Transformation Expert, Futurist & Bestselling Author, Former Olympic Speed Skier, Leadership & Sales Expert, Best-Selling Author, "Shark Tank" Investor; Founder & CEO of FUBU; Presidential Ambassador for Global Entrepreneurship, President of Customer Bliss & Author of "Chief Customer Officer", Leading Expert on Brand Purpose & Marketing Innovation; Author of "Good is the New Cool: How Capitalism Can Save the World", Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer". To say steak as your last meal is boring. For the most current fee to hire Horst Schulze, please fill out the. Other factors that can affect speaker fees include the talent's schedule, market conditions, length of presentation, and the location of the event. Learn how and when to remove this template message. In addition, discussion will also include steps to ensure that the operating processes are in full support of the mission, the vision, and the objectives of the organization. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. Favorite destination: I have a special feeling for Bali. Horst Schulze (26 April 1921 – 24 October 2018)[1] was a German actor and opera singer. Horst Schulze has not shared about Horst Schulze's parent's name. Ritz-Carlton Co-Founder Horst Schulze. Customer experience encompasses all of a customer’s interactions with a brand, ranging from advertising and sales process to price fairness and customer service after the purchase. I have a home in a small town in Rhineland, north of Frankfurt. "neues deutschland: DEFA-Schauspieler Horst Schulze gestorben", https://en.wikipedia.org/w/index.php?title=Horst_Schulze&oldid=964141986, Articles lacking in-text citations from March 2013, Wikipedia articles with MusicBrainz identifiers, Wikipedia articles with WORLDCATID identifiers, Creative Commons Attribution-ShareAlike License, This page was last edited on 23 June 2020, at 20:30. My last meal would be: It would change every day. Copyright © 2020 All American Speakers Bureau. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent Magazine and its sister publication Luxury Travel Advisor. Biography. Horst Schulze Biography. Today, Mr. Schulze serves on various boards such as Cancer Treatment Centers of America, Hartman REIT, and Reliance Trust, and acts as a consultant across industries. The estimated speaking fee range to book Horst Schulze for your event is $20,000 - $30,000. A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel …